Martina Moreno’s goal is to always make her customers happy.
Moreno, who owns La Esperanza Home and Office Cleaning, has expanded her business from only two houses to more than 15 homes and several office buildings in less than two years. Moreno credits the growth with hard work and trying to satisfy her customers.
“My main goal is to keep my customers happy,” she said. “If there’s something that I’ve missed, or something that I didn’t do right, I’ll make sure it’s done right.”
Moreno said she never thought of opening her own business until she realized she wanted to be her own boss. After leaving her job at Cavco in June, 2000, Moreno inquired about getting a business license.
“It all happened so quick,” she said. “I didn’t even have time to think about it. I filled out all the paperwork, and, the same day, I had my business license.”
Without even a dust pan in hand, Moreno went out and bought all the necessary supplies she needed to establish La Esperanza — including a multitude of cleaning supplies, business cards and flyers.
“I didn’t have time to stop and think about what I was doing,” she said. “I just did it.”
Moreno said her work ethic has not only helped her to build her business from the ground up, it’s also shown her customers that she’s willing and able to give them the clean homes and offices they want.
Along with sweeping, mopping, vacuuming and dusting, Moreno will go out of her way to clean more than just the surface. She’ll clean under refrigerators, stoves and other heavy furniture.
La Esperanza House and Office Cleaning will also scrub bathrooms, walls and whatever it takes to make the customer happy. Window cleaning is also available at an additional cost.
“I feel like, when I’m cleaning someone’s house, it’s my house,” Moreno said. “I take as much pride in cleaning other people’s homes as I do when I clean my own. I provide honesty, and I know my customers can trust me.”
Moreno said she’ll work on the customer’s schedule and will clean whenever the customer needs the service. Whether it be weekly, bi-weekly or monthly, Moreno said her customers’ needs are her priority.
For more information on La Esperanza House and Office Cleaning, call Martina Moreno at 550-8405.
Clara Garcia is the editor and publisher of the Valencia County News-Bulletin.
She is a native of the city of Belen, beginning her journalism career at the News-Bulletin in 1998 as the crime and courts reporter. During her time at the paper, Clara has won numerous awards for her writing, photography and typography and design both from the National Newspaper Association and the New Mexico Press Association.